So you ask, what makes a service department stand out and how does it affect you? Simple; having an eye for the small details, knowing what to look for and simply understanding the nuance of bike shifting. When we service a bike, we go through a rigorous multi-point inspection that is unrivaled. Does your current bike shop check to see if your derailleur hanger is loose on every tune-up, check the pinch bolts/mounting bolt tension on your crank, check the tension on the bolts of your saddle and most importantly, ride your bike after they service it? I dare you to ask them for an honest response and most likely, they’ll answer no. I can’t tell you how many bikes I service on a daily basis and find that the rear derailleur hanger is slightly…or sometimes very loose. That’s because if you think about the hundreds of shifts and lateral tension that is put on that skinny little piece of metal along with all the times you remove and put on your rear wheel, will certainly create a little play in those tiny 2/2.5mm alan bolts. A loose derailleur hanger will cause mis-shifts and the appearance of an out of tune drivetrain…or even a bent hanger. And why do we ride every bike after we service it? Quite simply, mechanical and even electronic drive-trains shift differently under load and you can’t always mimic the proper load on a work stand. There can even be minor differences from shifting on your trainer to getting out on the road. That’s because there is frame flex, chainring deflection and of course, load differences. We demand that our bikes run perfectly and so should you. Don’t compromise and BE A LEADER!